IT Support Resources
Box
Box is an online cloud storage and collaboration tool. You have up to 1TB of free storage. Simply log in with your uNID and CIS password to activate your account.
For help with UMail, uNID, VPN, Box, Office 365, and CIS log-in issues, contact the Campus Help Desk.
Campus Computer Labs
There are three public computer labs available across campus including the largest one in the Union.
Campus Help Desk
Help is available Monday through Saturday. Please visit the Campus Help Desk website for more information on help desk hours.
Phone: 801-581-4000 (Option 1)
Email: helpdesk@utah.edu
Campus Information System (CIS)
Many students have questions regarding their financial aid due to the coronavirus outbreak. If you are concerned about your academic standing, have questions about scholarship eligibility, or have other issues regarding financial aid, please reach out.
For help with UMail, uNID, VPN, Box, Office 365, and CIS log-in issues, contact the Campus Help Desk.
Phone: 801-585-6211
Email: financialaid@utah.edu
Visit Financial Aid website
Canvas
We have 24/7 Canvas support available. Chat (recommended) or call to get assistance! Click the " Help" button in the far left menu.
Need a walk-through? Check the Canvas Community's Canvas Student Help Guide for helpful how-to's on common questions.
You can also check the University of Utah's Knowledge Base for information on University-specific tools, technologies, and services related to Canvas.
Office of Software Licensing
Information on other software packages available for discounted purchase or free downloads.
Phone: 801-581-4000
Visit office of software licensing website
Digital Learning Technologies (formerly Teaching & Learning Technologies)
Help is available Monday through Friday 8 AM - 5 PM MT. Please visit the Campus Help Desk website for more information on help desk hours.
Phone: 801-581-6112 (Option 3)
Email: classhelp@utah.edu
Visit Digital Learning Technologies website
UMail
The UMail is the officially designated email address for use by students, faculty, and staff. All official correspondence will be sent to your UMail, so make sure to check it often. Any emails sent from an email other than your UMail may not be responded to.
For help with UMail, uNID, VPN, Box, Office 365, and CIS log-in issues, contact the Campus Help Desk.
University Network ID (uNID) & Password Info
For help with uNID and log-in issues, contact the Campus Help Desk.
Zoom
Zoom is a virtual meeting tool. It is the most common choice for instructors for office hours (one-on-one help). You can share screens, record conferences, and more.